Resources — Contact us
A person answers, at any hour.
Our operations desk is staffed twenty-four hours a day, every day of the year, in Arabic, English and Urdu — because most of our passengers travel at hours when an answering service would be useless. Call, message or write, and you will be dealing with someone who can actually see where the vehicles are.
- 24 hours, 365 days
- Arabic, English, Urdu
- No call centre, no queue
Reaching us · at a glance
- Phone
- +966500000000 Placeholder
- +966500000000 Placeholder
- info@alfajar.com Placeholder
- Head office
- Makkah, Kingdom of Saudi Arabia
- Operations desk
- Open now — 24 hours, every day
- Offices
- Sunday to Thursday, 09:00–18:00 Confirm
- Reply times
- Calls immediately · messages within the hour · email one working day
Travelling right now and something has gone wrong? Call rather than write — the desk can see your vehicle.
Call now- Answered in minutes, not days
- Head office in Makkah
- Desks in all eight cities
- TGA-licensed operator
Reach us now
Three ways, none of them a queue.
Every one of these reaches our own team in Makkah. Nothing is outsourced, and nobody will ask you to press a number and wait.
Call the operations desk
+966500000000
The fastest route to an answer, and the only one to use if you are travelling right now or standing somewhere waiting for a vehicle.
24 hours · AR · EN · UR WhatsApp +966500000000Best for a quick question, a fare, sending a flight number, or reaching us from abroad without an international call.
Usually within the hour Email info@alfajar.comFor proposals, tenders, documentation, invoicing queries and anything that needs an attachment or a written record.
Within one working day
Already booked with us?
Use the number on your booking confirmation rather than the general line — it reaches the desk holding your movement, with your vehicle and driver already on the screen. Have the booking reference to hand if you have it, but we can find you by name and date if you do not.
Who handles what
Six desks, so your message reaches the person who can answer it.
Everything arrives at the same building, but sending it to the right desk removes a day from the answer. If you are not sure, use the form below and we will route it.
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Operations
Open nowLive journeys: a vehicle that has not arrived, a change on the day, a delayed flight, a driver you cannot find, anything happening in the next few hours.
- Reach by
- Phone first, WhatsApp second
- Hours
- 24 hours, every day of the year
- Reply
- Immediately
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Bookings & fares
Open nowFares for a journey, vehicle choice, multi-day programmes, Ziyarat circuits and changes to a booking that has not travelled yet.
- Reach by
- WhatsApp, the form, or phone
- Hours
- 24 hours, every day
- Reply
- Within the hour, usually sooner
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Contracts & proposals
Sun–ThuCorporate staff transport, factory shift rotations, tour operator allocations, tenders and anything needing a costed proposal.
- Reach by
- The form, or email
- Hours
- Sunday to Thursday, office hours
- Reply
- Costed proposal in one working day
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Compliance & documents
Sun–ThuPermits, insurance certificates, vehicle schedules, supplier registration, audit questionnaires and client references.
- Reach by
- Email, or the compliance request form
- Hours
- Sunday to Thursday, office hours
- Reply
- Standard pack the same working day
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Umrah visa services
Sun–ThuDocument review, visa filing through the licensed channel, and guidance through Nusuk permits once a visa is issued.
- Reach by
- The form, selecting visa services
- Hours
- Sunday to Thursday, office hours
- Reply
- Document list within one working day
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Accounts, careers & press
Sun–ThuInvoices and payment queries, driver and office vacancies, and media requests. Complaints reach a manager rather than the desk they concern.
- Reach by
- Email, or the form
- Hours
- Sunday to Thursday, office hours
- Reply
- One to two working days
Send an enquiry · routed to the right desk
One form, for anything at all.
Tell us what it is about and the message goes to the desk that can answer it rather than into a general inbox. Nothing is charged, and no booking is required to ask.
Contact Al Fajar Transport
About a minute. Fields marked optional can be left blank.
A person replies, not an autoresponder · nothing is charged
Enquiry received
It has gone to the desk that handles your subject and you will hear back on your preferred channel — within the hour for bookings, one working day for everything else. If it is urgent, call +966500000000 now.
What to expect, and when
Response times we publish rather than promise vaguely.
If any of these slips, tell us — a supplier who publishes a turnaround and then misses it quietly is worse than one who never published it.
| What you need | Best channel | Hours | You hear back |
|---|---|---|---|
| A live journey, right now | Phone | 24 hours, every day | Immediately |
| A fare or a new booking | WhatsApp or the form | 24 hours, every day | Within the hour |
| A change to a booking | Phone or WhatsApp | 24 hours, every day | Immediately |
| A multi-day or group programme | The form, or email | Sun–Thu, office hours | 1 working day |
| A costed contract proposal | The form, or email | Sun–Thu, office hours | 1 working day |
| The compliance pack | Sun–Thu, office hours | Same working day | |
| A vendor questionnaire or tender | Sun–Thu, office hours | 2 working days | |
| Client references | The references form | Sun–Thu, office hours | 2 working days |
| An invoicing query | Sun–Thu, office hours | 1–2 working days | |
| A complaint | Email, or the form | Sun–Thu, office hours | Acknowledged same day |
| A job application | The form, careers option | Sun–Thu, office hours | If shortlisted |
Where we are
One head office, and a desk in every city we run.
Vehicles and crews are based in each city rather than sent out from a single depot, which is why a client in Dammam is not a long-distance version of a client in Makkah.
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Head office
Makkah
مكة المكرمة
Operations, contracts, compliance and visa services. Visitors welcome by appointment.
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City desk
Madinah
المدينة المنورة
Vehicles based locally for the corridor, Ziyarat rounds and airport work.
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City desk
Jeddah
جدة
Airport arrivals and departures, and the busiest corridor we run.
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City desk
Riyadh
الرياض
Corporate duty runs, executive vehicles and business travel.
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City desk
Taif
الطائف
Mountain-road journeys and day programmes from Makkah.
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City desk
Yanbu
ينبع
Coastal and industrial transport, including shift rotations.
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City desk
Dammam
الدمام
Eastern Province staff contracts, airport work and plant transport.
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City desk
AlUla
العلا
Heritage-country touring, site days and transfers from Madinah.
One number, every city
City desks are reached through the same operations number rather than eight separate lines, so you never have to work out which office to call. Street addresses and any individual city numbers can be listed here once the company confirms them Addresses to supply.
Travelling right now
If something has gone wrong this minute, do this.
Four steps, in order. They are written for the traveller standing somewhere at three in the morning rather than for the person planning a journey next month.
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Step 01
Call, do not write
Messages are read quickly; a call is answered immediately. The desk can see your movement on the board while you are speaking.
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Step 02
Stay where you are
Particularly in an arrivals hall. Leaving the agreed meeting point is the single most common reason a driver and a passenger miss each other.
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Step 03
Give us the reference or your name
Either works. We can find a movement by booking reference, by the traveller's name and date, or by the flight number.
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Step 04
We will tell you the honest time
Not a comfortable one. If a vehicle has failed, the reserve is released with a 45-minute target and the run is credited.
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Emergency
If anyone is hurt
Call the Saudi emergency services first — 997 for ambulance, 999 for police, 998 for civil defence — then call us.
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Afterwards
Tell us what happened
Every incident is reviewed within seven days, and where a route, timing or vehicle contributed, it changes and you are told what changed.
The escalation route, in plain terms
- First call
- The operations desk, on the number given at booking — answered at any hour
- Contract clients
- Your named coordinator, plus the desk, plus a written escalation contact
- Not resolved?
- Ask for the duty manager by name; the desk will connect you rather than take a message
- In writing
- Anything agreed on a call is confirmed to you by message afterwards
The same escalation applies to a single family transfer and to a ninety-vehicle season.
Call the deskVisit us
Come and look at the vehicles.
Procurement teams, tour operators and anyone weighing a contract are welcome at the office or the yard — unannounced if you prefer. A supplier who needs notice to be presentable is telling you something.
Contacting us
Questions about reaching us.
For questions about journeys, fares, permits and contracts, the full list of answers is on the FAQ page.
Is someone really available at 3 am?
Yes. The operations desk is staffed twenty-four hours a day, every day of the year, because most pilgrim flights land between midnight and dawn. It is our own team in Makkah rather than an outsourced answering service.
What is the fastest way to reach you?
A phone call, every time, especially if you are travelling now. WhatsApp is close behind for questions and fares, and is usually the easiest route from outside the Kingdom.
Do you reply in Arabic and Urdu?
Yes, both, alongside English, on every shift. Choose your language on the form and the reply comes back in it.
How quickly will I hear back?
Calls are answered immediately, messages and booking enquiries within the hour, and email within one working day. Proposals, documentation and references have their own published turnarounds in the table above.
Can I contact you from outside Saudi Arabia?
Yes, and most of our pilgrimage enquiries come from abroad. WhatsApp avoids international call charges, and the desk covers every time zone because it never closes.
Who do I contact about an invoice?
Accounts, by email with the invoice number or contract name. Queries are answered within one to two working days, and a credit already due appears on the next invoice without being chased.
How do I apply for a driving job?
Use the form and choose one of the careers options. Applications go to driver management. We employ our drivers directly, so a current professional licence and valid residency are the starting requirements.
Can we visit your office or yard?
Yes, by appointment or unannounced during working hours. Vehicles and records are available to look at, and if you arrange a time the relevant desk will be there rather than whoever happens to be in.