How we contract — Compliance & insurance
When a contractor's paperwork lapses, it becomes your audit finding.
That is the uncomfortable part of outsourcing transport. Your organisation carries the reputational and often the regulatory consequence of a vehicle that should not have been on the road with your people inside it. So this page lists everything we hold, what each document actually covers, when it renews and how you get a copy — because the alternative is asking us every year and hoping.
- TGA-licensed operator
- Every passenger insured
- No undisclosed subcontracting
Our registrations
- Commercial registration
- 0000000000 Placeholder
- VAT registration
- 300000000000003 Placeholder
- Authority
- Licensed land transport operator, Transport General Authority
- Employees
- GOSI-registered, iqama profession matched to role
- Insurance
- Motor and passenger liability on every contracted vehicle
- Renewals
- Tracked by us, certificates sent as issued
The complete compliance pack goes out before a contract starts, and again whenever anything renews.
Request the packThe document register
Everything we hold, and when it expires.
This is the list your vendor onboarding form is going to ask for and the list your auditor will ask for again eighteen months later. We maintain it as a register rather than a folder, which is why we can send a current version the same day you ask.
| Document | What it covers | Renewed | You receive it |
|---|---|---|---|
| Transport General Authority licence The key one | Our authorisation to carry passengers commercially | Annually | At contract start and on renewal |
| Commercial registration | The company's legal existence and permitted activities | Annually | At contract start and on renewal |
| Vehicle operating cards | Each individual vehicle's authorisation for the carriage it does | Per vehicle | Per vehicle on your contract, on request |
| Periodic vehicle inspection | Roadworthiness of each vehicle at a licensed inspection centre | Annually | Per vehicle, on request or at audit |
| Motor insurance certificate | Third-party liability and vehicle cover | Annually | At contract start and on renewal |
| Passenger liability cover | The people in the vehicle, every seat, every journey | Annually | At contract start and on renewal |
| GOSI registration | Drivers registered for social insurance as our employees | Continuous | Certificate on request |
| Saudization certificate | Our nationalisation band, where your tender requires it | Continuous | On request, and with tender submissions |
| VAT registration | Our tax status and invoicing basis | Continuous | At contract start |
| Zakat and tax certificate | Standing with the tax authority | Annually | On request, and with tender submissions |
| Driver licences and iqamas | Each driver's authority to drive that class and to hold the job | Per driver | Redacted copies for drivers on your contract |
| Site induction records | Which of our drivers completed your induction, and when | Per driver | Monthly, with the performance report |
Note the last column. Almost everything is sent at contract start without being requested, and the rest is available the day you ask. Registration numbers are shown in the panel above so your finance and procurement teams can open us as a supplier before the first conversation is even finished.
Every document in that register has an expiry date in our system with a reminder ahead of it, and the refreshed certificate reaches your named contact as it is issued rather than when someone notices a gap. A contractor whose insurance lapsed in month seven of a two-year contract is a problem that surfaces during an audit or, far worse, after an incident.
The drivers
Six things that are true of every driver on your contract.
Vehicle compliance is visible and gets checked. Driver compliance is invisible and usually does not, which is precisely why it is where corners get cut across this industry.
-
3.1
The right licence class for the vehicle
A coach requires a public transport licence, not an ordinary private one, and a driver holding the wrong class is uninsured in practice whatever the certificate says. Class is checked against the vehicle at assignment, not at recruitment.
-
3.2
An iqama whose profession matches the job
Our drivers are registered as drivers. A worker whose residence permit records a different occupation is not lawfully doing this job, and a client whose contractor relies on that is exposed in ways that only become clear after something has gone wrong.
-
3.3
Directly employed and GOSI-registered
Salaries, visas, accommodation and social insurance are ours. No day labour, no drivers borrowed from another company for a busy week, and no arrangement where the person behind the wheel is not on anybody's payroll.
-
3.4
Medically fit and periodically re-checked
Fitness to drive is assessed on joining and at intervals afterwards, and a driver who is unfit is taken off the road rather than given a lighter route. On long-distance and night work this matters more than any other single control.
-
3.5
Working hours managed, and two drivers where needed
Rest between shifts is rostered and recorded. Journeys beyond roughly eight hours at the wheel carry a second driver or a planned overnight, and that is our decision to enforce rather than a client's to waive.
-
3.6
No subcontracting without telling you first
Your contract is run by our vehicles and our employees. If a peak ever required a partner operator we would tell you before it happened, name them, and hold them to these same standards in writing. An undisclosed subcontractor is how a compliant contract quietly becomes a non-compliant one.
The vehicles
Five standards that apply to every vehicle we put on a contract.
Some of this is regulatory and some of it is our own policy set above the minimum. Both are in the contract, because a standard you only promise is a standard you can quietly drop in a difficult month.
-
4.1
Current periodic inspection, per vehicle
Every vehicle holds a valid inspection from a licensed centre, and a vehicle whose inspection has lapsed does not leave the yard. Certificates are available per registration plate, so you can check the specific bus that serves your site rather than a company-level assurance.
-
4.2
A seat and a belt for every passenger
Seated capacity only, never exceeded, with belts fitted and serviceable. A vehicle with a damaged belt is repaired before it runs, and the driver is instructed to stop boarding at capacity even when someone senior is asking him not to.
-
4.3
Scheduled maintenance, recorded per vehicle
Servicing on distance and time intervals with the record held against the plate, not the fleet. Long-distance and industrial work gets pre-run checks on cooling, tyres and brakes, because a coach carrying fifty people across an estate in August is serious equipment.
-
4.4
Tracked, with the data available to you
Vehicles on contracts carry tracking, which is what makes the punctuality reporting on your monthly pack verifiable rather than self-declared. Where your own systems want a feed of it, we will discuss that at onboarding.
-
4.5
Withdrawn after repeated failure
Incidents are logged per vehicle rather than per month. Three on the same vehicle and it comes off your contract permanently rather than being patched and returned to a run where it will fail again on an inconvenient Tuesday.
The cover
What is insured, and who it protects.
Four policies sit behind a contract. The one that matters most to you is the second, because it is the one that covers your people rather than our property.
| Cover | Who or what it protects | Evidence |
|---|---|---|
| Third-party liability | Other road users and their property. Compulsory, and held above the statutory minimum | Certificate, annually |
| Passenger liability | Every seated passenger on every contracted journey — your staff, your guests, your pilgrims | Certificate, annually |
| Comprehensive vehicle cover | Our own vehicles. Relevant to you only in that a written-off bus is replaced rather than argued about | On request |
| Social insurance (GOSI) | Our drivers as employees, for work injury and related benefits | Certificate on request |
We deliberately do not publish limits on a web page. They are set per policy year and the only version worth relying on is the certificate itself, which we send at contract start and on every renewal. If your risk team needs a specific limit, a named-interest note or a copy of the schedule, ask at tender stage rather than after signature — it is a straightforward request and a strange time to discover a gap.
Not “are you insured”, because everyone says yes. Ask instead: is passenger liability held separately from third-party motor cover, does it apply to every seat on every contracted journey, and will you send the certificate before we sign rather than after. An operator who has to go and check is telling you the answer.
Stated plainly, as always
What our insurance does not cover.
No policy covers everything, and a supplier who implies otherwise has either not read theirs or is hoping you will not read it either. These are the gaps, so your own risk team can decide what to do about them.
-
Personal belongings Luggage, phones and laptops are carried at the owner's risk. We take great care of them and we do not insure them.
-
Items left in a vehicle We will look, and we return what we find. There is no cover for what is not found.
-
Your consequential loss Lost production from a late changeover is not an insurable claim. It is what the service level credits exist for.
-
Missed flights or forfeited bookings We time journeys with margin precisely because no policy pays for a missed departure.
-
Travel or medical insurance Your travellers' own cover is theirs to arrange. We are a transport operator, not a broker.
-
Goods, freight or cargo We carry people and their personal luggage. Commercial cargo is a different licence and a different policy.
-
Journeys outside the Kingdom Cover is domestic. Cross-border movements are not undertaken.
-
Vehicles you own If we drive your fleet under a management arrangement, the cover is yours and must be evidenced to us.
-
Anything during an excluded event The exclusions on the certificate are the ones that apply. Read it rather than this page.
Two of those are worth a conversation with your own risk team. Personal belongings and consequential loss are the gaps most clients assume are covered by a transport contract, and neither is covered by anybody's. The service level credits on Service Levels & Replacement Cover are the mechanism that does address operational loss, and they are contractual rather than insured.
Checking us, rather than believing us
Everything here is verifiable, and you are welcome to.
A compliance page is a claim until somebody tests it. Contract clients have an audit right written into the agreement, and we would genuinely rather be inspected than trusted — an operator who is comfortable being looked at is usually one worth looking at, and the ones who make it difficult are rarely difficult for no reason.
-
An annual audit right, in the contract
You may inspect the documents, the vehicles on your contract and the maintenance records once a year as standard, and more often if something has gone wrong. It is a clause rather than a favour, so nobody has to ask for permission.
-
Visit the yard, with a day's notice
See the vehicles that serve you, the maintenance bay and the records. A day's notice is so somebody useful is there to walk you round, not so anything gets tidied — and you are welcome to pick which vehicles you want pulled.
-
Check a specific plate, any time
Give us a registration number and we will send that vehicle's inspection certificate, insurance and service record. Fleet-level assurance is easy to give; per-vehicle evidence is the thing that is actually worth having.
-
Driver records for your contract
Redacted copies of licences, iqamas and induction records for the drivers assigned to you. Redacted because they are people with privacy, complete enough that your auditor can satisfy themselves.
-
Incident reporting within 24 hours
Any accident or injury involving a vehicle on your contract is reported to your named contact within a day, in writing, with what happened and what we are doing — whether or not your people were aboard at the time.
-
Findings answered in writing
An audit finding gets a written response with a date against it, and the closure evidenced. An audit whose findings disappear into a conversation was not worth either side's time.
Request the pack · sent within one working day
Have your HSE or risk team look first.
We will send the compliance pack with no quotation attached — licences, certificates, insurance and a sample of the per-vehicle evidence. It is a faster way to sort the serious operators from the rest than any amount of tendering.
Compliance & insurance
About a minute. Fields marked optional can be left blank.
No quotation attached unless you ask for one
Request received
A contracts coordinator will send the compliance pack on your preferred channel, normally within one working day, including per-vehicle evidence for any plates you named. For anything urgent, call +966500000000.
Compliance questions
Asked by HSE, risk and audit.
Often on a contractor assessment form, and occasionally after an incident involving somebody else's operator.
What licences does a passenger transport operator need in Saudi Arabia?
A valid commercial registration for the activity and an operator licence from the Transport General Authority authorising commercial passenger carriage, supported by an operating card for each individual vehicle. Drivers need the correct licence class, and a company carrying passengers without those authorisations is operating unlawfully whatever its rates look like.
Are passengers insured while travelling with you?
Yes. Passenger liability cover is held separately from third-party motor insurance and applies to every seated passenger on every contracted journey. It is the policy that matters most to a client, and the certificate is sent at contract start and on each renewal without being asked for.
Can you provide certificates for our audit?
Yes, and most of them arrive before you ask. Licences, registrations, insurance certificates and inspection records are maintained as a register with expiry dates tracked, so a current set can be sent the same day. Per-vehicle evidence is available by registration plate, which is more useful than a fleet-level letter.
Do you subcontract any of the work?
Contracts are run by our own vehicles and our own employees. If a peak ever required a partner operator we would tell you before it happened, name them and hold them to the same standards in writing. Undisclosed subcontracting is how a compliant contract quietly becomes a non-compliant one, and it is prohibited in ours.
Are your drivers directly employed?
Yes, with salaries, visas, accommodation and social insurance registration all ours. Their residence permits record the driving profession, which matters because a worker whose iqama shows a different occupation is not lawfully doing the job — and the client whose contractor relies on that carries part of the exposure.
What licence class do your bus and coach drivers hold?
The public transport class appropriate to the vehicle, checked against the assignment rather than only at recruitment. A driver holding an ordinary private licence for a coach is effectively uninsured whatever the certificate on the windscreen says.
How often are vehicles inspected?
Periodic inspection is kept current on every unit in passenger service and tracked to its expiry date, workshop service runs on a distance-and-date schedule per vehicle class, and a pre-departure check is signed off before each duty. A failed item takes the vehicle off the run.
Can you confirm your Saudization status?
Yes. The certificate showing our nationalisation band is provided on request and is included automatically with tender submissions, since many government and large corporate procurement processes score it.
What is not covered by your insurance?
Personal belongings and items left in vehicles, your consequential losses such as lost production, missed flights or forfeited bookings, travel and medical insurance for your people, commercial cargo, journeys outside the Kingdom, and vehicles you own. Operational loss is addressed through the service level credits instead, which are contractual rather than insured.
Can we audit you or visit the yard?
Yes, and there is an annual audit right written into contracts. You may inspect documents, the vehicles serving you and the maintenance records, with a day’s notice for a yard visit so somebody useful can walk you round. You pick the vehicles. Findings get a written response with a date against them.