Reach Every airport we cover

Somebody is standing there holding your name.

Not a phone call from a car park. Not a message saying he is circling. A driver inside the arrivals hall, at the exit, with a board carrying your name, who has been watching your flight since it left. It is the difference between arriving and arriving well — and on our transfers it is not an upgrade, it is simply what happens.

Arrange a meet What it is, and is not

Inside arrivals, name sign
90 minutes free waiting
No extra charge

This capability at a glance

Where: Inside the arrivals hall, at the exit, with a name board
Airports: JED, MED, RUH, DMM, TIF, YNB, ULH and private aviation
Tracking: From departure, so the driver moves with your flight
Waiting: 90 minutes free from actual landing, any hour
Cost: Included in the transfer fare — not an add-on
Groups: 1 to 500, with a coordinator on the floor above 12

Send the flight number and where you are going. Everything else is our problem.

Send a flight number

The clock that actually matters

What happens between wheels down and the car door.

Almost every complaint about an airport pickup is really a complaint about waiting — either the passenger waiting for the driver, or the driver charging for waiting on the passenger. Here is exactly how that hour and a half is treated.

Landing
The driver is already in position
We track the tail number from departure, not from your booked time. By the time your wheels touch, the driver is parked and walking to the arrivals hall of the terminal you are actually arriving at — which is not always the one printed on a ticket issued months ago.
+10 to +45
Passport control and baggage
The most variable part of any arrival, and entirely outside anyone's control. Thirty-five minutes is typical at Jeddah outside peak season; the Umrah season can double it. Nothing is running against you while you stand in that queue.
Up to +90
Free waiting, measured from landing
Ninety minutes from the moment the aircraft is on the ground — not from your scheduled arrival, and not from when the driver got there. A slow belt, a long immigration queue or a missing bag costs you nothing.
From actual landing, not scheduled
Beyond +90
Charged by the half hour, at a rate you were told first
If something genuinely holds you up past ninety minutes we keep waiting, and the extra is billed in half-hour blocks at the figure quoted before you travelled. Never a surprise number, never a negotiation at the kerb, and never charged at all when the delay is the flight's rather than yours.
Quoted in advance, or not charged

There is no night surcharge, ever

A great deal of pilgrim traffic lands between midnight and five in the morning. That is a normal working hour here, not an inconvenience to be priced. The 03:00 meet costs exactly what the midday one costs, and the driver waiting for it was rostered for that shift rather than left over from the previous one.

How a meet is actually run

Six steps, most of which you never see.

A good meet looks like nothing happened. That appearance takes a tracked flight, a confirmed terminal, a driver briefed before he leaves and someone awake at a desk — so here is the whole of it, written down.

The flight number
That is the whole booking, really. From the flight number we get the terminal, the scheduled landing, the aircraft and whether it is the kind of arrival that fills an immigration hall. Everything else — hotel, passengers, bags — is detail we can take later.
At booking
Tracked from departure
We watch the flight leave, not just land. A two-hour delay out of Istanbul is known to us before you have taken off, and the driver's schedule moves with it. You do not need to message us from the gate, although people often do and we are glad of it.
From take-off
The driver's details, before you land
Name, photograph and plate number to your phone, with a WhatsApp number that reaches a coordinator rather than a switchboard. You should know exactly who you are looking for before you have your passport stamped.
Before landing
The meet
Inside the hall, at the arrivals exit, with a printed board carrying your name — and your company's or your agency's if that is how you would rather be met. He takes the trolley, you do not look for a car park, and you are moving within a few minutes.
On arrival
The vehicle, already prepared
Chilled water aboard, child seats fitted before you landed rather than wrestled into place at the kerb, and the boot sized for what you are actually carrying because we asked at booking.
Within minutes
Handover, and someone still awake
Set down at the door your hotel's access permits that night. The coordinator who arranged the meet stays reachable until you are inside — which matters most on the arrivals that land at three in the morning.
Until you are inside

The boundary, stated plainly

A meet-and-greet is not a fast track.

A lot of websites blur this, and travellers arrive expecting to be walked past a queue. We would rather tell you now: our people work landside, and passport control belongs to the Kingdom, not to us.

What you get

A driver inside the arrivals hall at the exit, holding a printed name board
Your flight tracked from departure, and the terminal confirmed on the day
Ninety minutes of free waiting measured from actual landing
The driver's name, photograph and plate sent to you before you land
Luggage taken from you and loaded, including Zamzam on the way out
Child seats fitted before you land, and water already in the vehicle
A coordinator on the arrivals floor for any group above twelve
Re-timing at no charge when the flight moves, diverts or is cancelled

All of it inside the transfer fare. There is no meet-and-greet line on our invoices because there is no meet-and-greet charge.

What it is not

We cannot meet you airside or before immigration — a transport operator is not permitted there
We cannot shorten passport control, and nobody legitimate can
No fast-track lanes, priority immigration or lounge access
No visa, permit or Nusuk processing at the airport
Wheelchairs and special assistance are the airline's to arrange — book it with them
No porterage beyond taking the bags from you and loading the vehicle
We cannot trace a bag the airline has lost, though we will wait while you do

If assistance is arranged with your airline, tell us. We meet you at the point their staff bring you to, and we will wait as long as that takes.

Where we meet you, airport by airport

Seven airports, and the exact spot at each.

Jeddah is the one that catches people out — three separate buildings with no quick way between them. Everywhere else is simpler, but the meeting point is still confirmed in writing before you fly rather than described vaguely afterwards.

Meeting points by airport
Airport	Terminals	Where the driver waits
Jeddah — King Abdulaziz JED	Terminal 1, North Terminal, Hajj Terminal	Inside the arrivals hall of your terminal, at the exit
Madinah — Prince Mohammad MED	One passenger building	Inside arrivals, at the exit doors
Riyadh — King Khalid RUH	Terminals 1 to 5	Inside the arrivals hall of your terminal
Dammam — King Fahd DMM	Main passenger terminal	Inside arrivals, at the exit
Taif TIF	One terminal	Inside arrivals
Yanbu YNB	One terminal	Inside arrivals
AlUla ULH	One terminal	Inside arrivals
Private aviation	General aviation terminals	Vehicle taken to the gate your handler nominates

Seasonal Hajj and Umrah charters into the Jeddah Hajj Terminal are handled differently — coach staging is agreed in advance with your group's ground team rather than met individually. Full detail on transfers themselves is on Airport Transfers.

The shapes a meet takes

One traveller and four hundred are different jobs.

The principle does not change — somebody inside, holding your name, who knew your flight was late before you did. What changes is how many people are on the floor and what they are holding.

A single traveller 1 – 3 people One driver, one board, one car. The most common meet we run, and the one we are judged on most.
A family arriving 4 – 11 people Child seats already fitted, extra hands for the trolleys, and a vehicle sized for holiday luggage rather than hand baggage.
A group on one flight 12 – 49 people A coordinator on the arrivals floor alongside the drivers, with the coach staging point agreed before the flight lands.
A group across several flights Multi-arrival A team on the floor through the window, working one manifest, so nobody stands alone waiting for the rest of their party.
A delegation or VIP arrival Discreet A named greeter rather than a company board, and the vehicle at the closest point the airport permits that day.
Private aviation GA terminals Vehicle taken to the gate your handler nominates, timed against their movement rather than a public schedule.
Crew and staff rotations Recurring The same arrival every week on one account, one invoice and a driver who already knows the routine.
Travellers needing assistance By arrangement Book the assistance with your airline; we meet you at the point their staff bring you to and wait for as long as it takes.
A departure, in reverse Set down Bags onto a trolley at the departures door and pointed at the right check-in zone — the same job, the other way round.

The airports themselves, and what we run in each city, are on the cities pages. The busiest arrival route in the Kingdom is Jeddah Airport to Makkah.

Why we do not charge for it

Being met is not a luxury. It is the job.

Plenty of operators sell meet-and-greet as an extra, which quietly tells you what the standard service is: a phone call from somewhere outside, and a walk with your bags to find it. We took the other view. If a driver is being paid to collect you from an airport, being there when you walk out is not an optional refinement — it is the thing being paid for.

The terminal is checked on the day, not taken from the ticket
Airlines move between buildings and a ticket issued six months ago will not tell you. At Jeddah that mistake costs half an hour you do not have, so we verify it on the morning and the driver takes the right approach road first time.
Waiting is measured from landing, not from your booking
The ninety minutes starts when the wheels touch. A driver who arrived early is our cost, not yours, and an immigration queue that runs long is nobody's fault and should not appear on an invoice.
You know who you are looking for before you land
Name, photograph and plate number on your phone. Nobody should have to decide in an unfamiliar arrivals hall whether the man saying your name is the right one, and a printed board plus a photo you already have settles it.
Above twelve people, somebody is there who is not driving
A coordinator on the arrivals floor whose only job is the group — counting people out, holding the ones who cleared first, and talking to the drivers. Drivers cannot marshal a group and mind a coach at the same time, so we stop pretending they can.
The number you have reaches a person
A coordinator, at any hour, not a switchboard that opens at nine. If your flight diverts to Riyadh at two in the morning, someone answers and starts solving it before you have finished explaining.
We tell you what we cannot do
We will not imply we can walk you past immigration, because we cannot, and a traveller who was promised that arrives angry at the wrong people. Everything on this page is what actually happens.

Meet-and-greet questions

Asked before almost every arrival.

Anything not answered here, ask the arrivals desk directly — someone picks up at any hour, including the small ones.

What does airport meet-and-greet actually mean?

That your driver waits inside the arrivals hall, at the exit, holding a printed board with your name on it — rather than phoning you from a car park and asking you to find him. He takes your luggage, walks you to the vehicle and you are moving within a few minutes of clearing customs.

Does it cost extra?

No. It is inside the transfer fare on every airport journey we run, at every airport, at every hour. There is no meet-and-greet line on our invoices because there is no meet-and-greet charge. If a driver is being paid to collect you from an airport, being there when you walk out is the job rather than an upgrade.

Can you meet us before passport control?

No. A transport operator is not permitted airside in Saudi airports, so we meet you after immigration and baggage reclaim, in the arrivals hall. Anyone promising to meet you at the aircraft door is describing something they cannot deliver.

Can you fast-track us through immigration?

No, and we would be wary of anyone who says they can. Passport control belongs to the Kingdom, not to a transport company. What we can do is make sure none of your waiting costs you anything and that the car is ready the moment you are through.

How long will the driver wait?

Ninety minutes free from the actual landing time, not from your scheduled arrival. Beyond that we keep waiting and bill in half-hour blocks at a figure quoted before you travelled — and not at all when the hold-up is the flight’s rather than yours.

What happens if my flight is delayed or diverted?

Nothing, on your side. We track the flight from departure, so the driver’s schedule moves with it and there is no charge for the change. A diversion is a phone call to a coordinator who is awake, and we re-plan from wherever you have actually landed.

Which airports do you cover?

Jeddah (JED), Madinah (MED), Riyadh (RUH), Dammam (DMM), Taif (TIF), Yanbu (YNB) and AlUla (ULH), plus private aviation terminals where the vehicle goes to the gate your handler nominates. Jeddah has three separate terminal buildings, and yours is confirmed from the flight number on the day.

Can you meet a group of forty arriving together?

Yes. Above twelve people a coordinator is on the arrivals floor alongside the drivers, doing nothing but the group — counting people out, holding those who clear first and talking to the vehicles. Coach staging is agreed before the flight lands.

Can you arrange a wheelchair or special assistance?

That is booked with your airline rather than with us, and they do it properly. Tell us it is arranged and we meet you at the point their staff bring you to, waiting as long as that takes at no charge.

Can you meet someone else on my behalf?

Yes, and it is common — parents, guests, staff, a colleague arriving for a meeting. Give us their name for the board and a number for them if you have one. They get the driver’s details too, so nobody is relying on a description.