A great deal of our work is confidential by its nature. Corporate clients do not necessarily want a supplier advertising which company moves their staff and from which districts. Government and institutional movements have their own restrictions. Tour operators compete with one another and do not care to have their ground handler listed on a competitor’s radar. And pilgrims are not case studies.
So the rule is simple: we ask, every time, and we only publish what a client has approved in writing. Approval is given for a specific quote and a specific use, not once and forever, and any client may withdraw it later and have the material removed.
An operator who treats one client’s name as marketing material will eventually treat yours the same way.
That leaves a more useful exchange. When you are assessing us, tell us what you are about to put in our hands — a hundred staff on a shift rotation, a season of coaches, a family arriving at midnight — and we give you two referees running work of that same type, in that scale and ideally in that city, each asked for their permission before we pass on a name. Alongside it comes the evidence a reference call cannot give you: punctuality reporting, a sample invoice and trip log, the compliance pack, and the vehicles proposed for your work.
And where we have no comparable record — a sector we have not served, a scale we have not run — you will be told that plainly and offered a trial month instead of a referee stretched to fit.